Once we have received your payment, your order will be dispatched from our warehouse within 3 business days (excludes Saturdays + Sundays) .
Once your order has been dispatched, the following transit times begin:
CUSTOMS/IMPORT TAXES FOR INTERNATIONAL ORDERS
All international customers are responsible for customs/import duties on items imported into their country. For further information, please contact your local customs office. Kiss The Sky will declare the full value on all international orders and will provide an invoice to customs officials if required.
Punctuality of item arrival is merely an indication and Kiss The Sky will not be held accountable for unusually long postage periods. Please be aware to factor in that items will only be posted on working days and that if you place an order during the weekend or a Hong Kong public holiday, your order will not be processed until the next working day. Cancellations are not permitted for orders that arrive later than expected.
INCOMPLETE ADDRESSES & UNDELIVERABLE PACKAGES
If you enter an incomplete address (incorrect zip code/missing apartment/suite/office number/name etc.) and your package is lost or returned to us, KISS THE SKY is not responsible. If you contact us after an order is placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If a package is returned to KISS THE SKY due to an address error (or any other error) or several unsuccessful delivery attempts by the courier, the customer will be responsible for any shipping fees incurred to re0send the order. The customer can:
1) Have the package re-sent. Any shipping fees will be paid for by the customer.
2) Request a store credit. The credit will be for the value of the merchandise only (excluding shipping fees), minus a 20% re-stocking fee.
For all items avaliable for pre-order, the dispatch date will be listed in the item description.
This date is subject to change due to any unforeseen circumstances. If the delivery is delayed, you will receive an email from KISS THE SKY quoting the new delivery date.
EXCHANGE OF SIZE
We accept exchanges due to sizing discrepancies. You must notify Kiss The Sky via email@example.com within 14 days of receiving your order and specify the new size you desire. Exchanges of sizes are only possible if the original item is received in original condition and if the replacement size is in stock.*/**
*Customers must cover the cost of return shipping back to our warehouse. Please email firstname.lastname@example.org for an address label and packing slip.
**Sale items are not eligible for exchange.
4) Please ensure when measuring your finger, you account for the size of your knuckle to ensure the ring will fit over your whole finger.
Store Credit is available if the customer does not wish to exchange an item for another size/color/item of equal or higher value.
Under no circumstances will refunds be issued unless an item is faulty.
Customers will be responsible for all postage and re-postage of returned. We do not refund delivery charges, or the cost of returning products except when a product is received faulty.
Any items not thoroughly packaged to avoid damage during shipment will not be accepted. Items must be sent via a method that is trackable.
Kiss The Sky cannot be held responsible for goods that may be lost or damaged during return shipping.
Please choose your products carefully as we will not refund or exchange products simply due to change of mind.
If the product is received faulty we will fully refund or replace the piece including any postage costs incurred by you. Returns must be notified via email to email@example.com, within 14 days of receiving your order & must include a photo of the fault, a description of the fault & also proof of purchase. The faulty item must be received by Kiss The Sky within 14 days of the purchase date. The item must be returned in original condition with tags, packaging & also unworn.
You can choose to have the item replaced, refunded or repaired. The exchange, refund or repair will only occur once we have received the item and assessed the item as faulty.
Due to the manual nature of jewellery construction, there may be slight variations on metals and finishings including but not limited to:
• minor tool marks
• uneven surfaces
• colour variances
• minor flaws
We do not accept exchanges or returns on sale items unless they are faulty.
Please take this into consideration when purchasing with us as these will not be considered faults (see ‘Love & Care’ for more details).
The following are also not considered faults:
• General wear and tear
• Rings that have bent out of shape
• Oxidation or discolouration
• Broken chains